Getting my Manager to Change… Dear Jeanne, My manager doesn’t listen. She is stubborn and bossy. I never seem to do anything right. I don’t like working with her. How can I get her to change? Janet …and my response: Dear Janet, I once had someone say that about me. For the […]
Read moreWhy active listening is essential when dealing with difficult employees. Active listening is the most important element in the communication process. Many people think it’s the words we speak that will send the intended message. The problem with that thinking is that many of us are not really hearing another person’s thoughts, so we don’t […]
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