I’ve been coaching a very nice young man, Sam, who is a highly motivated employee in a company that works in the security industry. Sam is one of the company stars. He is well respected by management and his colleagues. Recently, he was promoted to a manager level position that required first line supervision of […]
Read moreWhy active listening is essential when dealing with difficult employees. Active listening is the most important element in the communication process. Many people think it’s the words we speak that will send the intended message. The problem with that thinking is that many of us are not really hearing another person’s thoughts, so we don’t […]
Read moreHow can I convince my manager to let me complete my project? Dear Jeanne, I am working hard on a project that should improve our performance improvement system. My boss gave me permission to tackle this project, but now she doesn’t even seem to want to talk about it. In fact, she seems annoyed […]
Read moreOh no, how can I manage the work of an employee who has more experience than I do? Often there is the hope and expectation among new supervisors that the people they are charged to manage will have equal or less experience than they do. Many new supervisors think that managing less experienced employees will […]
Read moreEver feel like you can’t stop micromanaging? Yesterday I received this email: Dear Jeanne, I work in a highly technical field. Six months ago I was promoted to supervisor, and I am terrified that my employees will make mistakes. We have strict timelines and accuracy is essential. How can I make sure my employees will […]
Read moreA little more about leadership If you want to lead – check out this blog by Amy Gallo from the Harvard Business Review. You want to get there, you’ve got to be there… Read the post –>>> Act Like a Leader Before You Are One
Read moreEstablishing accountability without the authority… How can I get Randy to give me the reports I need when he doesn’t even report to me? I was asked this question during a recent meeting with a supervisor, Tim. Tim did not have a direct reporting relationship with Randy, but he was dependent on him for […]
Read more3 types of Management Leaders Recently, I was interviewed about my book, The Supervisor’s Companion for an article that will be in a local newspaper, The Herald Mail later this month. One of the questions was: You close your book with advice on business leadership. What’s the difference between a leader and a supervisor? Seeking […]
Read moreDo you know when to forgive your employee ? Here is an excellent tip for all supervisors and managers – —>>> Know when to Forgive your Employee. Below is an excerpt from the article written by Rosabeth Moss Kanter posted on the Harvard Business Review titled – Great Leaders Know When to Forgive Leaders must […]
Read moreIt isn’t easy learning how to supervise a team of people. It’s doubly hard if you are plopped into the middle of it all mostly because you are very good at your technical work. Those technical skills don’t often translate to the supervisory skills that you will need with this new responsibility. [message type=”info”]Learning […]
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