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Can Effective Supervision be like a Strong Marriage?

I’ve been coaching a very nice young man, Sam, who is a highly motivated employee in a company that works in the security industry. Sam is one of the company stars. He is well respected by management and his colleagues. Recently, he was promoted to a manager […]

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The Importance of Active Listening

Why active listening is essential when dealing with difficult employees. Active listening is the most important element in the communication process. Many people think it’s the words we speak that will send the intended message. The problem with that thinking is that many of us are not […]

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My Managing Boss – Managing Up

How can I convince my manager  to let me complete my project?   Dear Jeanne, I am working hard on a project that should improve our performance improvement system. My boss gave me permission to tackle this project, but now she doesn’t even seem to want to […]

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New Supervisors – 4 Tips to Managing Experienced Employees

Oh no, how can I manage the work of an employee who has more experience than I do? Often there is the hope and expectation among new supervisors that the people they are charged to manage will have equal or less experience than they do. Many new […]

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Help me, I can’t stop micromanaging!

Ever feel like you can’t stop micromanaging? Yesterday I received this email: Dear Jeanne, I work in a highly technical field. Six months ago I was promoted to supervisor, and I am terrified that my employees will make mistakes. We have strict timelines and accuracy is essential. […]

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Leadership

A little more about leadership If you want to lead – check out this blog by Amy Gallo from the Harvard Business Review. You want to get there, you’ve got to be there… Read the post –>>>  Act Like a Leader Before You Are One    

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4 Tips for Establishing Accountability without the Authority

Establishing accountability without the authority…   How can I get Randy to give me the reports I need when he doesn’t even report to me? I was asked this question during a recent meeting with a supervisor, Tim. Tim did not have a direct reporting relationship with […]

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Situational Leadership

3 types of Management Leaders Recently, I was interviewed about my book, The Supervisor’s Companion for an article that will be in a local newspaper, The Herald Mail later this month. One of the questions was: You close your book with advice on business leadership. What’s the […]

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Know when to Forgive your Employee

Do you know when to forgive your employee ? Here is an excellent tip for all supervisors and managers – —>>> Know when to Forgive your Employee. Below is an excerpt from the article written by Rosabeth Moss Kanter posted on the Harvard Business Review titled – […]

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The New Supervisor’s Creed

It isn’t easy learning how to supervise a team of people. It’s doubly hard if you are plopped into the middle of it all mostly because you are very good at your technical work. Those technical skills don’t often translate to the supervisory skills that you will […]

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Confused?

Sam, the supervisor of a team of IT help desk employees, felt his work environment was chaotic and out of his control.

His employees would seek transfers or new jobs at a much greater rate than his peers ....

How can Sam fix this problem?

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Frustrated?

“Meetings are always late and we don’t accomplish anything" - -

"I hate going to meetings”

Is this a common cry at your company?

+ A well run meeting shows respect for your employees

Some tips to help with this ....

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Angry?

Your employees don’t seem to come to you when they have work issues.

You’ve been trying to help by sending regular reminder emails and checking their work frequently. - Nothing is working!!

What is wrong with your employees?

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